Insights
When a D365 go-live needs a recovery plan
Go-live is not the finish line. If finance close, warehouse throughput, or user adoption stalled after cutover, a structured recovery is faster than another round of unexplained tickets.
Many Dynamics 365 Finance and Supply Chain programs look complete on paper and still struggle in the first ninety days. Close takes too long. Inventory does not match the floor. Integrations retry silently. The project team has already demobilized.
Recovery is not a second implementation. It is a short, disciplined intervention: stabilize the processes that keep the business running, freeze unsafe customizations, and restore a backlog the business can actually own.
What we typically find
- Month-end close that still lives in spreadsheets beside the system of record
- Warehouse and production parameters that were never proven at volume
- Extensions that duplicate standard features instead of filling a true gap
- Security roles copied from a template and never mapped to real jobs
How recovery works
We start with a two-week diagnostic across finance, supply chain, and integrations. Findings are ranked by operational risk, not by who logged the ticket. Then we run a time-boxed hypercare sprint with a single backlog, named owners, and a freeze on new scope until the plant is stable.
If you are a Microsoft partner who needs extra capacity, or a client who already went live, this is the work we exist to do.
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